Refund and Returns Policy

At NurseLib.com, we are committed to ensuring your satisfaction with our digital products and services. This Refund and Returns Policy outlines the terms under which refunds may be issued for our digital products.

1. Digital Products

NurseLib.com offers digital products, such as test banks, courses, and other online resources. Due to the nature of these products, refunds are only issued under specific circumstances as outlined below:

a. Eligibility for Refunds

Refunds for digital products may be granted under the following conditions:

• The digital product was not delivered or accessible due to a technical issue on our end.
• The product you received is significantly different from its description.
• You were charged incorrectly (e.g., duplicate charges).

Refunds will not be issued for:

• Change of mind after purchase.
• Failure to understand or use the product correctly unless due to a defect or error on our part.
• Issues resulting from incompatible devices or software.

b. Refund Request Process

To request a refund, you must:

• Contact our support team at nurselibhelp@gmail.com within 2-4 days of your purchase.
• Provide your order details, including proof of purchase and a description of the issue.

Our team will review your request and respond within 2–3 business days .

c. Refund Approval and Processing

If your refund request is approved, the refund will be processed to your original payment method within 5-10 business days . You will receive a confirmation email once the refund has been issued.

2. Exceptions and Special Cases

We reserve the right to deny refund requests under the following circumstances:

• Repeated refund requests from the same user.
• Evidence of misuse or abuse of our products or services.
• Requests that fall outside the stated refund policy timeframe.

3. Contact Us

If you have any questions or require assistance with a refund, please contact us:

Email: nurselibhelp@gmail.com

Thank you for choosing NurseLib.com. Your satisfaction is our priority, and we strive to ensure a seamless and positive experience for all our users.