Refund and Returns Policy

Last updated: January 26, 2026

This Refund & Returns Policy explains how refunds are handled for purchases made on Nurselib. Because we deliver digital products (PDF downloads), returns work differently than physical items.

1) Digital Products (PDF Downloads)

All products sold on Nurselib are delivered digitally. There is no physical shipping or return of items.

2) Before Requesting a Refund (Support First)

If you are experiencing any issue (download problems, file won’t open, access errors), please contact us first. Most issues can be resolved quickly with a few steps.

Email: [email protected]
Phone: +1 (251) 315-4910

3) When a Refund May Be Approved

Refunds may be approved in situations such as:

• Technical Access Issues – you cannot access your file after purchase and our support team cannot resolve it.
• Corrupted / Unreadable File – the file is broken and we cannot provide a working replacement.
• Duplicate Purchase – the same product was purchased more than once by mistake.
• Wrong Item Purchased – if you purchased the incorrect product, contact us immediately so we can review the request.

4) When a Refund May Not Be Approved

Refunds may not be approved in situations such as:

• Change of Mind – after a digital file has been delivered or accessed.
• Incompatible Device – PDFs may not display well on some phones; we recommend using a laptop for best experience.
• Failure to Read the Product Page – including format/delivery details listed on the product page.
• Unauthorized Sharing – accounts or files shared with others may void refund eligibility.

5) How To Request a Refund

To request a refund, contact us and include:

• Order number (or the email used at checkout)
• Product name
• Reason for the request
• Screenshot (optional) of any error message, if applicable

Contact us at [email protected] or call +1 (251) 315-4910.

6) Resolution Options

Depending on the situation, we may offer one of the following:

• Technical help to access or open the file
• A replacement download if the file is corrupted
• A refund if the issue cannot be resolved

7) Processing Time

If a refund is approved, it will be processed back to the original payment method. Timing may vary depending on your bank or payment provider.

8) Policy Updates

We may update this policy to reflect changes in our products, services, or legal requirements. The “Last updated” date at the top of this page will be updated accordingly.

Questions? Email us at [email protected] or call +1 (251) 315-4910.