FAQ | Nurselib Digital Downloads & Support

Last updated: January 26, 2026

Here are answers to the most common questions about orders, payments, downloads, and support.

When do I get my download?
Usually right after payment is completed. If payment is pending, access may appear once confirmed.
Where do I download my file?
From the order confirmation page, the order email (if enabled), or My Account > Downloads (if you have an account).
Can I download on my phone?
You can view PDFs on mobile, but a laptop is recommended for the best experience.
My PDF won’t open. What should I do?
Save the file first, then open it with a PDF reader on a laptop. If it still fails, re-download and try again.
I can’t find the order email.
Check Spam/Junk and search your inbox for “Nurselib”. You can also access downloads from your account if you created one.

What payment methods do you accept?
We accept PayPal and major credit/debit cards.
My payment was declined. What now?
Double-check your details, try again, or use PayPal as an alternative. Some banks block online payments.
Was my checkout secure?
Payments are processed through secure checkout via trusted payment providers. We don’t store full card numbers on our servers.

Do you offer refunds?
Please review our Refund & Returns Policy. If you have a download issue, contact support first so we can help resolve it.
How do I contact support?
Email [email protected] or call +1 (251) 315-4910.
I used the wrong email at checkout.
Contact us with your name and any order details available and we’ll help locate your order.
I bought the same product twice by mistake.
Contact support with your order details so we can review and assist.

Can I share the file?
Please follow the usage terms shown on the product page and in our Terms & Conditions.
Do you guarantee exam results?
No. Our materials are for study support and do not guarantee outcomes.

Still have questions?
Email: [email protected]
Phone: +1 (251) 315-4910

Frequently Asked Questions (FAQ)